About Me
I am a seasoned Site Reliability Engineer with over 10 years of
experience in designing and maintaining high-availability systems for
mission-critical
applications in the financial and healthcare sectors.
My expertise lies in Microsoft Azure ecosystem (AZ-104 Certified), where I
architect scalable cloud solutions, automate complex workflows using PowerShell and
Python, and implement robust observability strategies using tools like Datadog,
Dynatrace, and Zabbix. I am passionate about reducing toil through automation and enhancing
system
reliability.
Professional Experience
Site Reliability Engineer Lead
Aug 2023 – Jul 2024- Defined SLIs/SLOs and led incident response, post-mortems, and Root Cause Analysis (RCA) to allow for continuous improvement.
- Designed scalable, highly-available systems on Microsoft Azure, ensuring 99.99% uptime for critical services.
- Drove automation of repetitive tasks and deployment tools using CI/CD pipelines, reducing manual effort by 40%.
Technology Operations Associate
Oct 2017 – Oct 2022- Managed and monitored internal servers, applications, and hardware inventory using ServiceNow.
- Developed PowerShell scripts for automated server troubleshooting (CPU/Disk/Memory analysis) and reporting.
- Coordinated extensively with vendors (IBM, DELL, HDS, Brocade) to resolve critical hardware failures and production issues.
System Administrator
Sept 2015 – Oct 2017- Monitored and managed live Windows and Linux production servers in a 24/7 environment.
- Rolled out IT Service Delivery tools, focusing on change management processes and automation strategies.
Support Engineer
Nov 2014 – Sept 2015- Managed background applications and monitored server health; addressed alerts for Disk, CPU, and Memory utilization.
- Handled customer inquiries and incident tracking using the Kayako ticketing system.
Technical Assistant Engineer
June 2013 – Aug 2014- Installed and maintained software packages and provided technical support for desktop systems.
- Assisted users with application installation and configuration for Healthcare domain (MEDITOS).